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Frequently Asked Questions
I purchased a camera from you, how do I get technical support if I encounter a problem?
At MGS Güvenlik, we pride ourselves on providing technical support and post-purchase follow-up. You can contact our dedicated support team directly via email at support@mgsguvenlik.com or via the phone number available on our website. We will be happy to assist you step by step to resolve any issues you may encounter.
What does the "2-Year Gold Warranty" mean and what does it cover?
The "Golden Guarantee" is our commitment to the quality of our products. For a full two years from the date of purchase, this warranty covers any manufacturing defect or camera malfunction. Under this warranty, we commit to either fully repairing the product or replacing it with a brand new one to ensure your continued protection without worry.
Can I return the product if it doesn't fit me?
Yes. In accordance with Turkish law and to ensure your satisfaction, you may return the product within 14 days of receipt, provided it is in its original condition, unused, and in its complete packaging with all accessories. For more details on the process, please review the "Returns and Exchanges Policy" on our website.
What are the main advantages of solar-powered cameras? Are they suitable for Türkiye's climate?
Its main advantage is its complete independence from electricity, allowing it to be installed almost anywhere, such as in farms, rest areas, or around the exterior walls of homes, without the need for wiring. It is designed to operate efficiently in all weather conditions, as its built-in battery stores energy for operation at night and during cloudy days, making it ideal for Türkiye's changing climate throughout the year.
Do I need Wi-Fi to operate the cameras?
It depends on the type of camera. Most home cameras require Wi-Fi to connect to the internet and stream video to your phone. However, we also offer advanced models (especially solar cameras) that support 4G data, making them an ideal solution for areas without Wi-Fi coverage.
What's the difference between 1080p and 4K resolution? Which one do I need?
The difference lies in image clarity. 4K resolution offers four times more detail than 1080p (Full HD), making it easier to recognize faces or license plate numbers from far away. If you need general surveillance of a small area, 1080p may be sufficient. For large areas or vital points that require fine detail, we recommend 4K.